Money-back terms

Refund Policy

A clear, straightforward breakdown of when refunds apply to our Windows VPS/RDP and Linux VPS plans.

Last updated: 17 September 2026

7-Day Window

New Linux VPS orders are eligible for a full refund within 7 days of activation if the service is unused and cancelled.

Windows Licensing

Windows VPS/RDP plans include a licensed OS activated at deployment, so license fees are non-refundable once a server is provisioned.

Talk To Us First

Most performance or configuration issues can be resolved by our 24/7 support team — open a ticket before requesting a refund.

1. Refund Eligibility

We want you to be confident in your purchase. Eligibility depends on the type of plan you ordered:

Linux VPS plans (LINUX-2 to LINUX-32): eligible for a full refund within 7 days of first activation, provided the server has not been used beyond basic setup/testing.

Windows VPS/RDP plans (WINDOWS-4 to WINDOWS-32): the first month's service fee is refundable within 48 hours of activation if the server was never accessed; the Windows Server license fee is always non-refundable.

Refund requests outside these windows are reviewed case-by-case and are granted at DMXHost's discretion.

2. Non-Refundable Items

Windows Server / cPanel / Plesk and other third-party license fees

Setup or configuration fees already performed

Add-ons such as extra IPs, backups, or bandwidth already provisioned

Services suspended or terminated for a violation of our Terms & Conditions

Renewal payments for services used beyond the eligibility window

Domain registrations or third-party purchases made on your behalf

3. Renewals & Plan Upgrades

Monthly renewal charges are not eligible for a refund once the new billing cycle has started. If you upgrade to a higher plan (for example LINUX-8 to LINUX-16, or WINDOWS-12 to WINDOWS-24), the price difference is charged pro-rata and is non-refundable once the upgraded resources have been provisioned. Downgrades take effect from the next billing cycle.

4. How to Request a Refund

1Open a billing ticket from your client portal, or email Sales@dmxhost.com with your order/invoice ID.

2Tell us the plan name (e.g. LINUX-4, WINDOWS-16) and the reason for the refund request.

3Our billing team reviews eligibility against this policy and confirms the outcome within 2 business days.

5. Processing Time

Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to reflect in your account. Refunds for UPI/card payments are processed through the same gateway used at checkout.

6. Chargebacks

Please contact our billing team before filing a chargeback with your bank or card issuer — most billing concerns can be resolved directly and faster this way. Filing a chargeback without first contacting us may result in immediate suspension of all associated services while the dispute is investigated.

7. Contact Us

Questions about a specific order or this policy? Our billing team is happy to help.

+91 9431460491 Sales@dmxhost.com

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